{"id":1370,"date":"2025-07-24T15:32:36","date_gmt":"2025-07-24T14:32:36","guid":{"rendered":"https:\/\/www.proisystudio.com\/?page_id=1370"},"modified":"2025-07-25T16:01:35","modified_gmt":"2025-07-25T15:01:35","slug":"shipping","status":"publish","type":"page","link":"https:\/\/www.proisystudio.com\/en\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb1920px\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.proisystudio.com\/wp-content\/uploads\/2025\/07\/transport-2.jpg\u00a0\u00bb title_text=\u00a0\u00bbshipping\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb force_fullwidth=\u00a0\u00bbon\u00a0\u00bb src_tablet=\u00a0\u00bbhttps:\/\/www.proisystudio.com\/wp-content\/uploads\/2025\/07\/transport-2.jpg\u00a0\u00bb src_phone=\u00a0\u00bbhttps:\/\/www.proisystudio.com\/wp-content\/uploads\/2025\/07\/transport-1-scaled.jpg\u00a0\u00bb src_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbManrope||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb link_font=\u00a0\u00bbManrope||||||||\u00a0\u00bb link_text_color=\u00a0\u00bb#E02B20&Prime; link_font_size=\u00a0\u00bb16px\u00a0\u00bb link_line_height=\u00a0\u00bb1.7em\u00a0\u00bb header_font=\u00a0\u00bbAbril Fatface||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb26px\u00a0\u00bb header_2_font=\u00a0\u00bbAnton||||||||\u00a0\u00bb header_2_letter_spacing=\u00a0\u00bb1px\u00a0\u00bb header_3_font=\u00a0\u00bbManrope|600|||||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb link_text_color__hover_enabled=\u00a0\u00bbon|desktop\u00a0\u00bb link_text_color__hover=\u00a0\u00bb#e06660&Prime;]<\/p>\n<h2>Shipping &amp; International Delivery<\/h2>\n<p>&nbsp;<\/p>\n<p>At Proisy Studio, we pay meticulous attention to every stage of transport, with one goal in mind: to ensure fast, smooth, and perfectly secure delivery anywhere in the world.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>Expert, Fully Insured &amp; Tailored Shipping Services<\/h3>\n<p>&nbsp;<\/p>\n<p>All our shipments are insured for 100% of the item\u2019s value \u2014 from the moment it leaves our workshop until it reaches your door. Whether your order is being shipped within France, across Europe, or internationally, we work exclusively with logistics partners who specialize in fine furniture and fragile objects.<\/p>\n<p>To ensure complete peace of mind, all deliveries organized by Proisy Studio are fully insured. In the rare event of transport-related damage, we kindly ask that you contact us within <strong>24 hours<\/strong> of delivery so we can initiate a claim with the carrier.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>Our Delivery Services Include :<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Express Front Door Delivery<\/strong>: A fast and secure service straight to your door, ideal for time-sensitive shipments.<\/li>\n<li><strong>White Glove Service<\/strong>: Our team or one of our trusted partners will deliver the piece directly to the room of your choice, unpack, install, and remove all packaging. This turnkey experience is designed for maximum convenience and care.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>Timelines &amp; Logistics<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>In-stock items<\/strong>: Dispatched within 2\u20135 business days.<\/li>\n<li><strong>Made-to-order pieces<\/strong>: Lead times vary depending on production complexity. Estimated timelines are specified on each product page.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>If you have a preferred delivery date, we\u2019ll do our best to accommodate your request, depending on international shipping constraints.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>Personalized Tracking<\/h3>\n<p>&nbsp;<\/p>\n<p>Each shipment is closely monitored by our team. You&rsquo;ll receive regular updates throughout the process \u2014 from dispatch to confirmed delivery.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>Using Your Own Carrier?<\/h3>\n<p>&nbsp;<\/p>\n<p>If you prefer to arrange your own transport or use your usual shipping provider, we are happy to assist in coordinating the pickup. Simply provide the necessary logistical details. However, please note that in such cases, Proisy Studio cannot be held responsible for any damage or disputes related to third-party shipping.<\/p>\n<p>&nbsp;<\/p>\n<h2>Customs\u00a0&amp; Import Fees for\u00a0International Orders<\/h2>\n<p>&nbsp;<\/p>\n<p>At <strong>Proisy Studio<\/strong>, each piece is crafted with care in our French atelier and delivered to clients around the world. When ordering from abroad, please note that <strong>import duties, taxes,\u00a0<\/strong><strong>tariffs<\/strong>,\u00a0<strong>or customs fees<\/strong> may apply depending on your country\u2019s regulations. These additional charges are not included in the purchase or shipping price and are the responsibility of the client.<\/p>\n<p>At <strong>Proisy Studio<\/strong>, we are committed to providing <strong>transparency<\/strong> and assisting you in understanding any additional costs related to international deliveries.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>When Do These Fees Apply?<\/h3>\n<p>&nbsp;<\/p>\n<p>Whenever an item is shipped outside a customs union (such as the European Union), your <strong>local customs authority<\/strong> may apply import fees. These charges are calculated upon entry into the destination country and depend on several factors:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The item\u2019s value and nature<\/li>\n<li>Package weight and dimensions<\/li>\n<li>Country of origin<\/li>\n<li>Destination country<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Depending on your country\u2019s procedures, duties and taxes may be due <strong>prior to delivery<\/strong>, <strong>at the time of delivery<\/strong>, or <strong>afterward<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>What to Expect: Step by Step<\/h3>\n<p>&nbsp;<\/p>\n<p><strong>1. Place Your Order<\/strong><br \/>Once your order is confirmed, we will carefully prepare your piece in our French workshop and ship it to your specified address.<\/p>\n<p><strong>2. Customs Clearance<\/strong><br \/>Upon arrival in your country, the shipment will be assessed by your local customs authority to determine whether any duties or import fees apply.<\/p>\n<p><strong>3. Provide Required Information<\/strong><br \/>Depending on your location, customs may request personal identification such as:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Tax Identification Number (TIN, EORI, etc.)<\/li>\n<li>Social Security Number (U.S.)<\/li>\n<li>Company or VAT numbers<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The shipping carrier (FedEx, DHL, UPS, etc.) will contact you directly to gather this information, provide instructions, and notify you of any applicable charges.<\/p>\n<p><strong>4. Pay Any Duties or Taxes<\/strong><br \/>Import fees may need to be paid:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Before the package is released for delivery<\/li>\n<li>At the time of delivery<\/li>\n<li>Or in some cases, shortly after<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The shipping carrier will guide you through their specific process for payment.<\/p>\n<p><strong>5. Final Delivery<\/strong><br \/>Once the package has cleared customs, the carrier will complete the delivery to your address.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>Delays and Buyer Responsibilities<\/h3>\n<p>&nbsp;<\/p>\n<p><strong>Customs-related delays<\/strong><span>\u00a0<\/span>are common and unfortunately beyond our control. These may extend the delivery timeline and are not eligible for shipping refunds.<\/p>\n<p>As the buyer, you are<span>\u00a0<\/span><strong>responsible for paying any import charges<\/strong><span>\u00a0<\/span>in a timely manner. Failure to do so may result in:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Return of the item to sender<\/li>\n<li>Additional storage or re-shipping fees<\/li>\n<li>In some cases,<span>\u00a0<\/span><strong>abandonment<\/strong><span>\u00a0<\/span>of the parcel, with no refund possible<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>If an item is returned due to unpaid import fees, you will be liable for any additional costs incurred. If you do not authorize reshipment, the item may be discarded.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><strong><\/strong><\/h3>\n<h3><strong>Return of Shipment Due to Unpaid Customs Duties<\/strong><\/h3>\n<p><strong><\/strong><\/p>\n<p>When your order arrives in the destination country, the local customs authority may require the payment of duties, taxes, or clearance fees before the item can be released for final delivery. These charges are the responsibility of the buyer.<\/p>\n<p>If the buyer fails to complete payment within the required timeframe, the customs authority may return the shipment to France. As all our deliveries are handled via<span>\u00a0<\/span><strong>insured air freight<\/strong>, the item will be returned using the same method.<\/p>\n<p>In this case, the buyer will be held responsible for:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The<span>\u00a0<\/span><strong>return shipping cost<\/strong><span>\u00a0<\/span>(air freight back to France)<\/li>\n<li>Any<span>\u00a0<\/span><strong>customs and re-entry fees<\/strong><span>\u00a0<\/span>incurred upon return<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>If the buyer wishes to receive the item again,<span>\u00a0<\/span><strong>a new delivery must be organized<\/strong>, and the following may apply:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>A<span>\u00a0<\/span><strong>new shipping fee<\/strong>, which may differ from the original quote<\/li>\n<li>A<span>\u00a0<\/span><strong>repacking surcharge<\/strong>, in the event new crating or protective materials are needed<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>If the buyer decides not to proceed with a redelivery and opts to cancel the order, the following will be deducted from the refund:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The<span>\u00a0<\/span><strong>initial outbound shipping cost<\/strong><\/li>\n<li>The<span>\u00a0<\/span><strong>return shipping cost<\/strong><\/li>\n<li>A<span>\u00a0<\/span><strong>15% restocking fee<\/strong><span>\u00a0<\/span>based on the item\u2019s sale price<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>All related transport documents and invoices will be provided for transparency.<br \/>We strongly advise our clients to\u00a0<strong>respond promptly to any customs communication<\/strong>\u00a0in order to avoid delays, returns, or additional costs.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<h3>We&rsquo;re Here to Help<\/h3>\n<p>&nbsp;<\/p>\n<p>Our team is available to assist you throughout the shipping process and help ensure a smooth delivery experience \u2014 wherever you are in the world.<\/p>\n<p>For any questions related to international shipping or customs, please feel free to contact us directly at<span>\u00a0<\/span><strong><a style=\"text-decoration:none;color:#1c1c1c;\" rel=\"noopener\" target=\"_blank\" href=\"mailto:&#116;&#114;&#097;n&#115;&#112;o&#114;t&#064;p&#114;&#111;&#105;&#115;y&#115;&#116;ud&#105;&#111;.c&#111;&#109;\">tra&#110;s&#112;&#111;r&#116;&#064;p&#114;&#111;is&#121;&#115;t&#117;&#100;&#105;&#111;.&#099;o&#109;<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; International Delivery &nbsp; At Proisy Studio, we pay meticulous attention to every stage of transport, with one goal in mind: to ensure fast, smooth, and perfectly secure delivery anywhere in the world. &nbsp; Expert, Fully Insured &amp; Tailored Shipping Services &nbsp; All our shipments are insured for 100% of the item\u2019s value \u2014 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1370","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping - Proisy Studio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proisystudio.com\/en\/shipping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping - Proisy Studio\" \/>\n<meta property=\"og:description\" content=\"Shipping &amp; 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